ZIVUX.AI 2026: Comprehensive Overview, Features, and Pricing

Overview

ZIVUX.AI is an artificial intelligence-powered Customer Relationship Management (CRM) platform specifically designed for small and medium-sized enterprises (SMEs) in India. The platform aims to consolidate diverse communication channels into a unified inbox linked to individual customer records, streamlining operations across various industries including manufacturing, retail, real estate, professional services, logistics, education, healthcare, and financial services.

Key Capabilities

• Unified Inbox:Aggregates communications from WhatsApp Business API, email, Instagram, Facebook Messenger, website chat, IndiaMart, and JustDial.
• Conversation Intelligence:Utilizes AI to evaluate customer messages for intent, urgency, and sentiment, automatically directing inquiries to the appropriate team members.
• Automated Lead Scoring:Scores leads based on intent, fit, and engagement data.
• Workflow Automation:Features a no-code workflow builder for creating automated task sequences, WhatsApp drip campaigns with branching logic, and multi-step nurture processes.
• Real-Time Analytics:Provides dashboards for sales pipelines, support ticket resolution, SLA compliance, and campaign performance.

Security and Compliance

ZIVUX.AI prioritizes data security and regulatory compliance:*Certifications:ISO 27001 certified.*Regulatory Compliance:Complies with India's DPDP Act 2023 and GDPR standards.*Encryption:Uses AES-256 encryption for data at rest and TLS 1.3 for data in transit.*Hosting:Supports India-region hosting.*Access Control:Includes role-based access controls and data export capabilities in CSV and Excel formats.

User Interface

While specific visual details of the interface are not elaborated in the source text, the platform is described as a unified interface that integrates sales pipeline management, customer support ticketing, marketing automation, and human resources tools. It supports both Kanban and List views for sales pipelines.

Pricing and Plans

ZIVUX.AI offers three primary subscription tiers, with pricing starting at ₹2,499.00 per month.

1. Starter Plan

• Price:₹2,499.00 per month (Flat rate)
• Users:Up to 5
• Leads:5,000 per month
• Inbox:WhatsApp Business (1 Number)
• Connectors:IndiaMart + JustDial
• Features:Sales Pipeline (Kanban + List View), Email + WhatsApp Templates, Basic Reports & Dashboards, Razorpay + Stripe Billing.
• Support:Email Support (9 AM–9 PM IST)
• Compliance:ISO 27001, DPDP, GDPR Compliant

2. Growth Plan

• Price:₹4,999.00 per month (Flat rate)
• Users:Up to 20
• Leads:25,000 per month
• Inbox:WhatsApp Business (3 Numbers)
• Connectors:TradeIndia, Facebook & LinkedIn Lead Ads
• Features:Marketing Campaigns + Nurturing Flows, Customer Support (Tickets + SLA), AI Lead Scoring (Rules-Based), Tally Prime + Zoho Books Integrations.
• Support:Priority Email + WhatsApp Support, Free 30-Min Onboarding Session.

3. Scale Plan

• Price:₹9,999.00 per month (Flat rate)
• Users:Unlimited
• Leads:100,000 per month
• Inbox:WhatsApp Business (Unlimited Numbers)
• Connectors:ERPNext, Microsoft 365, Google Workspace Integrations
• Features:AI Conversation Intelligence, Custom Workflow Automation (No-Code), Role-Based Access + Audit Logs, Dedicated CSM + Quarterly Reviews, On-Prem / Single-Tenant Cloud Option, SAML SSO + SCIM Provisioning.

Note: A free trial and free version availability are mentioned, though specific details on their limitations are not provided in the source text.

Features

In addition to the plan-specific features, ZIVUX.AI offers a robust suite of standard CRM functionalities:*Core Management:Contact Management, Lead Generation & Management, Customer Journey Mapping, Territory Management.*Communication:Email Management, Interaction Tracking, Quotes/Estimates.*Operations:Calendar Management, Task Management, Workflow Management, Segmentation.*Analytics & Marketing:Reporting/Analytics, Customizable Reports, Campaign Management, Marketing Automation.

Integrations

ZIVUX.AI supports a wide range of third-party integrations to enhance functionality. Key integrations include:*Payment Gateways:Razorpay, PayU.*Automation & CRM:Make, Zapier, Zoho CRM.*Communication:MyOperator.*Total:The platform supports 22 integrations in total.

User Reviews

Currently, there are no user reviews available for ZIVUX.AI on the platform. Potential users are encouraged to consult with experts for a personalized comparison with other top options to find the best fit for their specific organizational needs.

Popular Alternatives

While ZIVUX.AI is tailored for the Indian market, several global alternatives are often compared. These include platforms with ratings ranging from 4.3 to 4.7, with pricing models varying from annual subscriptions (starting at $7.00/year) to monthly plans (starting at $12.00–$25.00/month). Specific names of these alternatives were not detailed in the source text, but they serve as benchmarks for ease of use, value for money, customer support, and functionality.