CRM Solid: Unify Your Omnichannel Sales and Support

Overview

CRM Solid is a comprehensive platform designed to unify multiple communication channels into a single inbox. It leverages AI agents, sales pipelines, and automation to convert conversations into closed deals. The tool brings together Telegram, X (Twitter), WhatsApp, Instagram, Email, and Live Chat into one cohesive workspace. This allows teams to manage all customer interactions from a single screen without needing to juggle multiple tabs.

Benefits

CRM Solid offers several key advantages for businesses looking to streamline their operations. The omnichannel unified inbox lets users reply to messages from various platforms like Telegram, X, WhatsApp, and Instagram from one place. This eliminates the need to switch between different apps and improves efficiency. The platform also includes trainable AI bots that can qualify leads, answer frequently asked questions, and hand off serious inquiries to human agents. This ensures consistent and timely responses across every connected channel.

Another major benefit is the ability to handle emails alongside direct messages. Users can connect their Gmail or other email accounts to manage support and sales emails within the same interface. The live chat widget allows businesses to drop a chat button on their website to capture leads and reply in real time. For social media management, the multi-platform post scheduler lets users plan and publish content to X, Instagram, TikTok, YouTube, LinkedIn, Facebook, Pinterest, and Threads from a single composer. This saves time and streamlines social media strategies.

The sales pipeline feature allows teams to create custom deal stages and track revenue from every conversation. Automation sequences enable drip campaigns across different channels without hitting platform limits. This helps nurture leads on autopilot. The audience discovery tools help find potential customers on Telegram groups and X, while ensuring compliance with rate limits and consent rules. Finally, the public API and webhooks allow businesses to integrate CRM Solid with their existing tech stack for custom workflows.

Use Cases

CRM Solid is ideal for sales teams, customer support agents, and marketing managers who need to manage multiple communication channels efficiently. Sales teams can use the platform to centralize all customer conversations, qualify leads with AI, and move deals through custom pipelines. This helps close more deals by ensuring no lead falls through the cracks.

Customer support teams can benefit from the unified inbox and email integration to handle inquiries from various channels without missing any messages. The live chat widget is perfect for websites that want to engage visitors in real time. Marketing teams can use the multi-platform post scheduler to manage social media accounts across different networks from one dashboard. This is especially useful for agencies or companies with a strong social media presence.

Businesses looking to automate lead nurturing can use the drip campaign feature to send follow-ups across channels safely. The audience discovery tools are useful for sales teams looking to expand their contact lists from social platforms. Companies with existing tech stacks can leverage the public API to sync contacts and trigger custom events within CRM Solid.

Pricing

CRM Solid offers flexible pricing plans to suit different business needs. The Free Forever plan costs $0 per month and includes one connected channel, an omnichannel unified inbox, contacts CRM, pipelines, contact tags, notes, and community support. No credit card is required to start.

The Pro plan costs $19.99 per month. It includes up to five connected channels, an email inbox for one mailbox, a live chat widget for one site, basic automation sequences, and email support. Users can cancel anytime.

The Business plan costs $99 per month. It offers up to 20 connected channels, AI auto-responder and agents, a multi-platform post scheduler for eight networks, five email inboxes, an unlimited live chat widget, public API and webhooks, advanced analytics, and priority 24/7 support.

For larger organizations, there is a Custom plan. This option provides unlimited channels and seats, white-label capabilities, private cloud hosting, custom AI agent training, single sign-on, audit logs, SLA agreements, and a dedicated success manager. Volume discounts are available for this tier.

Vibes

While specific customer reviews are not detailed in the provided information, the platform emphasizes its user-friendly design and flexibility. The free trial and free forever plan suggest a commitment to making the tool accessible to new users. The emphasis on no credit card requirements and the ability to cancel anytime indicates a focus on customer trust and flexibility. The inclusion of community support for the free plan and priority 24/7 support for the business plan shows a tiered approach to customer care.

Additional Information

CRM Solid provides a 14-day free trial for users who want to test the full features before committing. The platform supports various integrations through its public API and webhooks, allowing businesses to connect it with their existing tools. The company offers different levels of support depending on the plan, from community forums for free users to dedicated success managers for custom plan clients. The platform is designed to be scalable, with options for white-labeling and private cloud hosting for enterprise needs.