Thriwe Aina

Thriwe Aina is an AI-powered benefits concierge designed to make managing and redeeming card benefits effortless. Unlike regular chatbots, Aina acts as a personal concierge, offering a seamless and personalized experience for users. It helps customers discover, redeem, and manage their benefits quickly and efficiently, making it a valuable tool for both individuals and banks.

Benefits

• Effortless Benefit Management: Aina brings all benefits in one place, making it easy to find and redeem them within seconds.
• Instant Solutions: Aina provides immediate answers and resolutions, eliminating the need for waiting.
• Proactive Management: Aina organizes and balances benefits proactively, ensuring users never miss out on what they deserve.
• Human-Like Intelligence: Aina understands complex emotions and intent, offering solutions without delays.
• Multi-Lingual & Multi-Regional: Aina engages across languages and cultures, providing an inclusive experience everywhere.
• Effortless Orchestration: Aina recommends, books, and organizes seamlessly, delighting customers with a premium concierge service available 24/7.
• Personalized Experience: Aina customizes recommendations based on past interactions and adapts to customer habits to reassure, guide, and delight.
• Cost Efficiency: Aina cuts human support costs by 50%, offering automated support that reduces manual workload and lowers operational costs.

Use Cases

• Banking Excellence: Aina enhances customer satisfaction, boosts engagement, and strengthens loyalty through seamless and personalized interactions.
• Lifestyle Management: Aina manages golf bookings, airport transfers, dining offers, lifestyle perks, and more through one simple chat.
• Customer Support: Aina handles repetitive queries and actions, lowering support load while enhancing customer satisfaction.

Vibes

Aina is setting a new benchmark in loyalty concierge platforms from discovery to redemptions. It is praised for its ability to provide a futuristic, AI-led experience that meets evolving customer expectations.

Additional Information

Aina has successfully offered over 200,000 benefits, demonstrating its effectiveness and reliability. It integrates seamlessly into existing websites or apps, or can run as a standalone browser-based assistant. Aina follows strict data protection protocols to ensure customer trust and security.