Roark

What is Roark?

Roark is a powerful tool designed to enhance the quality and reliability of voice AI systems. It provides a comprehensive QA (Quality Assurance) and observability layer, helping teams monitor live calls, run simulations, and turn failures into tests. Roark is trusted by leading voice AI teams and has processed over 10 million minutes of calls. Companies like Radiant Graph, Podium, Aircall, and BrainCX rely on Roark to ensure their voice agents are reliable and effective.

Benefits

Roark offers a range of benefits that make it an essential tool for voice AI teams:

• Comprehensive Monitoring: Gain complete visibility into every voice interaction with over 40 built-in call metrics.
• Multi-Speaker Analysis: Support for calls with up to 15 speakers, including automatic speaker identification and analysis.
• Custom Metrics and Events: Define custom metrics and events to track specific aspects of your voice interactions.
• Best-in-Class Evaluators: Run comprehensive evaluations on-demand via UI or automate via SDK/API.
• Simulations and Testing: Turn failed calls into repeatable tests and ensure improvements stick.
• Developer-Friendly Integrations: Easy integrations with one-click options and first-class SDKs in Node and Python.

Use Cases

Roark can be used in various scenarios to improve the performance and reliability of voice AI systems:

• Post-Deployment Monitoring: Monitor live calls to track latency, instruction-following, repetition detection, sentiment, and more.
• Pre-Deployment Testing: Run simulations to test both inbound and outbound agents over phone or WebSocket, exactly how real customers interact with your system.
• Custom Dashboards and Reports: Build custom dashboards, schedule reports, set up alerts, and trigger webhooks to keep your team informed.
• Compliance and Evaluations: Ensure compliance and run evaluations on-demand or automate them via SDK/API.

Pricing

Roark offers simple, transparent pricing that scales with your needs. All plans include full access to monitoring, simulations, and evaluators. Choose the volume that fits your needs and scale up anytime.

Startup

Best for teams with up to 5,000 call minutes monthly.

• $500/month
• 50,000 free monthly credits
• Live call observability: 10 credits/min
• Simulations: 15 credits/min
• Custom metrics, events & evaluators: 2 credits/call
• All 40+ built-in metrics included
• Sentiment, emotion & vocal cue detection
• Automatic generation of scenarios, personas & evaluators
• Schedules, alerts, webhooks & API integrations
• Dashboards & automated reports

Growth

Best for organizations with up to 12,000 call minutes monthly.

• $1,200/month
• Everything in Startup
• 120,000 free monthly credits
• Live call observability: 6 credits/min (40% off)
• Simulations: 12 credits/min (20% off)
• Custom metrics, events & evaluators: 1.5 credits/call (50% off)
• SOC2 & HIPAA compliance
• Priority support
• Early access features

Enterprise

For high-volume operations needing custom solutions.

• Custom solution
• Everything in Growth
• Custom credit packages
• Maximum volume discounts
• Dedicated support team
• Custom integrations
• SLA guarantees
• On-premise deployment options

Vibes

Roark is trusted by leading voice AI teams and has processed over 10 million minutes of calls. Companies like Radiant Graph, Podium, Aircall, and BrainCX rely on Roark to ensure their voice agents are reliable and effective. The tool is praised for its comprehensive monitoring, multi-speaker analysis, and developer-friendly integrations.

Additional Information

Roark offers one-click integrations with VAPI, Retell, LiveKit, and Pipecat. The setup takes less than 60 seconds, making it one of the easiest integrations on the market. Roark also provides first-class SDKs in Node and Python for complete control.

Roark's pricing is simple and transparent, scaling with your needs. All plans include full access to monitoring, simulations, and evaluators. Choose the volume that fits your needs and scale up anytime.