Kodif

Kodif is a powerful AI-powered support automation platform designed to revolutionize customer service. Leveraging the advanced capabilities of GPT, Kodif empowers businesses to increase efficiency and boost customer satisfaction. It offers a comprehensive suite of features including agent shortcuts, omni-channel self-service, and guided automated workflows that are easy to set up and require no coding expertise.

Highlights

• Significant Increase in Onboarding Time: Streamline your onboarding process and get new customers up and running faster.
• Reduced Average Handle Time: Cut down on the time your agents spend on each interaction, allowing them to handle more customers efficiently.
• Increased Deflection Rate: Empower customers to resolve their issues independently through self-service, freeing up your agents for more complex inquiries.

Key Features

• Omni-Channel Self-Service: Provide customers with consistent support across all channels, including email, chat, and social media, allowing them to self-serve with accuracy.
• Agent Shortcuts: Simplify repetitive tasks for your agents, freeing up their time for more complex issues and providing a more efficient workflow.
• Guided Automated Workflows: Create automated workflows without requiring any coding expertise, allowing you to personalize the customer experience and streamline support processes.
• Comprehensive Use Cases: Address a wide range of customer service needs, including returns & refunds, WISMO, proactive outreach, loyalty & churn for subscriptions, fraud prevention, and agent automation.