GoPilot

GoPilot: Your AI-Powered IT Assistant

GoPilot is an innovative AI assistant designed to revolutionize IT management and support. Developed by GoTo for LogMeIn Resolve, GoPilot acts as an intelligent, interactive assistant that helps IT professionals manage their fleet of devices more efficiently. It provides a comprehensive view of endpoints, automates diagnostics, guides users through resolutions, and continuously learns to prevent future disruptions.

Benefits

GoPilot offers several key advantages for IT teams:

• Streamline Device Diagnostics:Automatically collects and analyzes data from all network devices, providing real-time assessments of inefficiencies or risks.
• Remove Language Barriers:Supports global teams by breaking down language barriers, ensuring seamless communication and support.
• Eliminate Note-Taking:Captures and analyzes screenshots during support sessions, generating live notes and summaries, allowing agents to focus on providing support.
• Simplify Patch Management:Identifies missing updates and links to the appropriate solution page, making it easy to patch all devices with a single click.
• Create and Deploy New Policies:Soon, agents will be able to create additional automation capabilities to scan for, detect, and resolve issues, preventing future risks and freeing up more time for IT teams.

Use Cases

GoPilot is ideal for IT professionals who need to manage and support a large fleet of devices. It is particularly useful for:

• IT Support Teams:Streamlines the support process by automating diagnostics and generating live notes, allowing agents to focus on resolving issues.
• Global Teams:Removes language barriers, ensuring effective communication and support across different regions.
• Patch Management:Simplifies the process of identifying and installing missing updates, ensuring all devices are up-to-date and secure.
• Policy Creation:Enables IT teams to create and deploy new policies, automating the detection and resolution of issues to prevent future risks.

Vibes

Olga Lagunova, Chief Product and Technology Officer at GoTo, expressed excitement about GoPilot's potential to enhance the agent and end-user experience. She highlighted that GoPilot gives IT teams more time and resources to focus on scaling and securing their business and supporting their employees. The introduction of GoPilot marks a significant step forward in AI-powered IT management and support.

Additional Information

GoPilot is part of LogMeIn Resolve's AI features, which have already enhanced the agent and end-user experience with time-saving tools such as AI script creation and self-service resolution recommendations. GoTo plans to introduce even more AI innovations across its solutions in the coming months.