Easy Custdev

What is Easy Custdev?

Easy Custdev is a tool designed to help product managers gain deep insights into customer feedback without the need for surveys. It uses AI to analyze user feedback, revealing pain points, opportunities, and even predicting customer satisfaction scores. This tool is particularly useful for busy product managers who want to understand their customers better and make data-driven decisions.

Benefits

Easy Custdev offers several key benefits:

• Stop Worrying: Know exactly what problems exist in your product and have proof to present to your team and stakeholders.
• Save Your Time: Keep a bird's-eye view on customer satisfaction without getting bogged down in reports, data analysis, and SQL. Your metrics are updated automatically.
• Uncover Hidden Problems: Automatically identify and categorize customer complaints, product frustrations, and bugs. Prioritize fixes based on the volume and severity of user pain.
• Tackle Growing Problems: Monitor when a problem is growing and address it before it becomes a major issue. See customer gratitude after you ship a fix.
• Discover Feature Opportunities: Find out what your users are begging for. Easy Custdev surfaces feature requests and suggestions, helping you build a roadmap that customers actually want.
• Predict NPS, Passively: The AI analyzes sentiment and intent to calculate a potential Net Promoter Score without ever sending a survey, giving you a real-time pulse on customer satisfaction.

Use Cases

Easy Custdev can be used in various scenarios:

• Product Management: Product managers can use it to understand customer pain points and prioritize fixes.
• Customer Support: Support teams can use it to identify common issues and improve customer satisfaction.
• Product Development: Developers can use it to discover feature requests and build a roadmap that aligns with customer needs.

Pricing

Easy Custdev is currently in beta and offers a free analysis. No credit card is required, and all data is anonymized before processing and not used for LLM training.

Vibes

Easy Custdev has received positive feedback from users. One user mentioned, "It's so good, we use it for our own products."

Additional Information

Easy Custdev is currently in beta and is available for sign-up. It securely connects to your support team email or CRM, with more integrations coming soon. The AI engine reads, categorizes, and analyzes every piece of user feedback, understanding context and sentiments in almost any language. Users can access a live dashboard with charts, lists, and scores for major issues.