Wando: Inteligencia Artificial para la Atención al Cliente por WhatsApp

Introduction

Wando is a customer service platform built specifically for businesses that use WhatsApp. Its main goal is to cut down the time spent answering messages so teams can focus on making sales. The tool uses artificial intelligence to suggest personalized replies that staff members can approve with a single click. Wando connects directly to your existing WhatsApp flow, meaning you do not need to install new apps or deal with complicated setups.

Benefits

Wando changes how businesses manage their WhatsApp message inbox in several key ways:

• Faster Responses:It reduces response time from hours or days to just seconds or minutes. Drafts are ready in seconds and messages are sent in minutes.
• Better Organization:Every message is sorted and prioritized by urgency. This ensures important chats do not get lost in a pile of conversations.
• Fewer Mistakes:The AI writes the draft while the team only approves it. This removes the need to copy and paste repetitive answers and lowers human error.
• Always Available:Teams can answer customers instantly, even outside of business hours. This prevents customers from getting frustrated and leaving for a competitor.
• Easy Setup:The Wando team handles the configuration in about 15 minutes without the user needing to touch any technical settings.

Use Cases

The process of using Wando is simple and follows three main steps:

1. Reception:A customer sends a message via WhatsApp. The message arrives instantly in the Wando dashboard where the team sees it organized and prioritized.
2. Draft Generation:The AI creates a suggested reply in seconds. This suggestion is personalized based on the customer history, the business type, and the brand tone.
3. Approval and Sending:The team reviews the suggestion and sends it with one click. The customer receives a professional reply without any delays.

Businesses can use Wando to handle inquiries for retail stores, restaurants, and service centers. It works well for teams that need to scale their communication without losing control over the message quality.

Pricing

Wando offers a flexible subscription model with a 7-day free trial that does not require a credit card to start. Users can cancel at any time.

• Starter:Priced at US$9.99 per month. This plan includes unlimited messages, up to 500 contacts, one user, AI-suggested replies, pre-defined templates, and email support. The first month is 25% off.
• Pro:Priced at US$19.99 per month. This is the most popular plan. It includes unlimited messages, up to 5,000 contacts, three users, advanced statistics, campaigns, unlimited custom templates, and priority WhatsApp support. The first month is 25% off.
• Enterprise:Priced at US$49.99 per month. This plan includes unlimited messages, up to 25,000 contacts, unlimited users, custom integrations, onboarding support, and dedicated 24/7 support. The first month is 25% off.

Please note that the cost for WhatsApp templates is charged directly by Meta to the user account. The prices listed above do not include VAT.

Vibes

Customers across Latin America have shared positive feedback about their experience with Wando:

• Martina S., a clothing store owner in Buenos Aires, said, "Before we took 2 hours to reply to all messages. Now we do it in 20 minutes."
• Roberto M., who runs a restaurant in Córdoba, noted, "The setup took 15 minutes and we were already working. Incredible."
• Valeria K., from a beauty center in Montevideo, added, "The AI understands perfectly how we talk to our clients. It feels like we wrote it ourselves."

Additional Information

Wando has shown significant results for businesses throughout Latin America. Real-world usage has demonstrated a reduction in average first response time from 2 hours to 20 minutes. The platform helps resolve 98% of the inquiries it handles. Regarding security, the tool uses only the necessary permissions when integrating with Google. It usesgmail.sendto send emails andcalendar.eventsto manage appointments. The platform does not read, import, or store the user's full inbox or full calendar access.