VoiceInfra

VoiceInfra is an advanced AI-powered voice agent platform designed to transform enterprise telephony. It turns website visitors into instant phone conversations, addressing common issues like form abandonment, missed calls, and after-hours losses. The platform enhances customer satisfaction and reduces support costs by providing quick, intelligent responses and seamless integration with existing systems.

Benefits

VoiceInfra offers several key advantages for businesses:

• Faster Call Resolution: Handles customer inquiries 73% faster, ensuring quick and efficient service.
• Higher Customer Satisfaction: Achieves 42% higher customer satisfaction with immediate and intelligent responses.
• 24/7 Availability: AI agents operate around the clock, ensuring no calls are missed, even during non-business hours.
• Reduced Support Costs: Automates call handling, reducing operational expenses by 35%.
• Enterprise Security: Designed with robust security measures to protect sensitive data.
• Seamless Integration: Works with major PBX systems like Avaya, Cisco, Mitel, and Asterisk without the need for system replacement.
• Quick Deployment: Can be deployed in minutes, integrating seamlessly with existing PBX systems.

Use Cases

VoiceInfra is versatile and can be used in various scenarios:

• Customer Support: Provides instant call resolution and higher customer satisfaction.
• Sales and Lead Generation: Captures leads and handles calls during non-business hours without overtime costs.
• Appointment Scheduling: AI agents can schedule appointments and answer questions in real-time.
• After-Hours Support: Ensures that no calls are missed, capturing revenue 24/7.
• Multi-Language Support: Handles customer conversations in 30+ languages, including Spanish, French, Arabic, and more.

Vibes

VoiceInfra has received positive feedback for its ability to transform enterprise telephony. Users appreciate the platform's quick deployment, seamless integration, and significant reduction in support costs. The AI agents' human-like conversation capabilities and real-time actions have been particularly well-received, enhancing customer satisfaction and operational efficiency.

Additional Information

VoiceInfra is built on enterprise-grade infrastructure, offering 99.9% uptime SLA and ultra-low latency conversations. The platform supports multiple large language models, including OpenAI, Anthropic, Gemini, and Groq, and adheres to SOC 2 compliance for stringent security and privacy standards. VoiceInfra's advanced infrastructure ensures reliable and consistent service, making it a valuable tool for any organization seeking to optimize its customer communication processes.