Unify

Unify was a company known for its OpenScape solutions. In January 2023, it was announced that Unify would be integrated with Mitel. This integration was completed in October 2023, with Unify's website now redirecting to Mitel's. The goal of this integration is to improve Mitel's offerings in unified communications and serve businesses around the world with advanced tools for communication and collaboration.

Benefits

Mitel, which now includes Unify's offerings, provides flexible communication solutions. Businesses can choose between cloud-based services, a mix of cloud and on-premises systems, or fully on-premises setups. This means companies can select the communication strategy that best fits their needs and change it as their requirements change. Mitel also has a large network in over 100 countries, offering local support and expertise through partners. This ensures that businesses get help and guidance wherever they operate. Mitel is also experienced in helping customers move from older systems to new ones smoothly, using special methods and experts to avoid disrupting daily work and protect current investments.

Use Cases

Mitel's communication solutions can be used by businesses of all sizes. They are suitable for companies that need to keep their communication systems on-site for security or compliance reasons, as well as those looking to move to the cloud. Existing customers of Unify's OpenScape Voice can continue to receive support, maintenance, and guidance on how to update their systems. Mitel works with businesses and partners to plan how to move to new systems based on what the business can afford, when they want to do it, and what technology goals they have. This could mean staying with the current OpenScape system, using a hybrid approach, or moving completely to cloud services.

Vibes

Existing Unify customers can get help and advice from their current Unify contact, a Mitel account manager, or a certified partner. These contacts can offer specific advice, answer questions, and point customers to the right resources for their communication needs.

Additional Information

Unify was integrated with Mitel in January 2023, with the full support migration completed in October 2023. This move aimed to strengthen Mitel's unified communications portfolio.