Tidio Copilot

Tidio Copilot is a free AI assistant designed to boost productivity for helpdesk teams. It works as a Chrome extension that integrates with popular helpdesk platforms like Zendesk, Intercom, Gorgias, and Gmail. Copilot analyzes conversations from various channels, including live chat, email, and social media, to generate accurate and on-brand response suggestions. This helps automate 30% of the support workload, making it easier for teams to manage customer interactions efficiently. The tool uses a custom knowledge base to ensure responses are factual and prevent AI hallucinations. Additionally, Tidio Copilot prioritizes enterprise-grade security, leveraging Anthropic's Claude AI with top-notch data handling, encryption, and compliance with GDPR and CCPA regulations.

To start using Tidio Copilot, first install the free Chrome extension. Then, create a free Tidio account. Next, add your knowledge base content and FAQs to the system. Finally, use the AI-suggested responses in your helpdesk, with the option to modify or ignore them as needed.

Benefits

Tidio Copilot offers several key advantages. It enhances productivity by automating a significant portion of the support workload, allowing teams to focus on more complex issues. The tool ensures accurate and on-brand responses by leveraging a custom knowledge base, reducing the risk of AI hallucinations. Additionally, it prioritizes security with enterprise-grade data handling, encryption, and compliance with major regulations, making it a reliable choice for businesses.

Use Cases

Tidio Copilot is ideal for helpdesk teams looking to streamline their workflow and improve response times. It can be used across various channels, including live chat, email, and social media, making it versatile for different customer interaction scenarios. The tool is particularly beneficial for businesses that handle a high volume of customer inquiries and need to maintain consistent and accurate responses.

Additional Information

Tidio Copilot is powered by Anthropic's Claude AI, which is known for its best-in-class data handling and encryption. The tool complies with GDPR and CCPA regulations, ensuring that customer data is handled securely and responsibly. This makes Tidio Copilot a trusted solution for businesses that prioritize data security and compliance.