THAT WAS AI: The Advanced AI Calling Agent for Shopify Stores

Solving the Support Gap for Online Businesses

Most Shopify stores lack a dedicated support team, leading to unanswered calls, piled-up emails, and frustrated customers who often leave for competitors. THAT WAS AI bridges this gap by acting as an advanced AI calling agent that instantly understands your store, products, orders, and policies. Unlike traditional chatbots or static menus, it engages in real-time conversations powered by live Shopify data, handling requests on the spot and only escalating to humans when necessary.

Core Capabilities: What the AI Knows and Does

Upon connecting your store, the AI agent gains immediate access to critical data, eliminating the need for manual training or scripting:

• Product Knowledge:It knows names, variants, prices, descriptions, and real-time stock levels for every item in your catalog.
• Order Management:It accesses live order statuses, tracking URLs, and delivery estimates.
• Customer Profiles:It retrieves purchase histories and active contact information.
• Store Policies:It understands returns guidelines, shipping rules, and exchange options.

Automated Actions Handled in Real-Time

The AI goes beyond answering questions; it performs specific actions directly within Shopify:

1. Placing Orders:Customers can purchase items over the phone. The AI creates the Shopify order and sends a confirmation email without requiring a shopping cart.
2. Order Tracking:By verifying the caller's identity, the AI pulls live status updates and informs customers exactly where their package is.
3. Order Cancellation:If an order has not shipped, the AI cancels it immediately. If it has shipped, it explains the return process and opens a support ticket.
4. Address Updates:For unfulfilled orders, the AI updates shipping addresses instantly. For shipped orders, it notifies your human team with full call notes.
5. Product Inquiries:It answers detailed questions about new drops, materials, sizes, and pricing.

Seamless Integration and Setup

Deploying an AI support agent takes only minutes, mimicking the speed of hiring a human but with instant scalability.

1. Connect Store:Link your Shopify store to automatically import products, policies, and orders.
2. Add Phone Number:Bind a phone number by integrating your Twilio account, purchasing a new number, or linking an existing SIP trunk.
3. Answer Calls:The AI instantly picks up, verifies caller identity (via email and phone), and handles queries.

Security and Identity Verification

Customer data safety is paramount. Before revealing any order particulars or taking sensitive actions, the AI enforces strict identity verification protocols:

• Verification Steps:The AI requests the caller's email and phone number and cross-references them against your Shopify data.
• Access Control:If details do not match, the AI will not share information or take any action.
• Escalation:If the AI lacks confidence or the request falls outside configured policies, it automatically hands the conversation to your human support team rather than guessing.

Human Handoff and Ticketing

The AI is designed to know when to step aside. For complex issues or when a customer requests a human:

• Ticket Creation:The AI logs the full conversation, order details, and a summary into a support ticket.
• Live Transfer:It connects the customer directly to a human agent with a brief of what was already discussed, ensuring a seamless experience.

Outbound Campaigns and Cart Recovery

THAT WAS AI also drives revenue through proactive outreach:

• Cart Abandonment:The AI can call customers who left items in their cart, answer final questions, and complete the purchase over the phone.
• Performance:This approach has proven to outperform standard email recovery flows.

Dashboard and Analytics

A live-updating dashboard allows store owners to monitor voice operations in real-time, including:* Calls handled and trends.* Carts recovered.* Customer satisfaction rates.* Minutes saved and labor costs avoided.

Pricing and Plans

Every account starts with a lifetime trial of 10 free calling minutes (no credit card required) to test the system. Subsequent plans scale with your store's needs:

• Basic ($62/mo):200 minutes included, 1 connected store.
• Growth ($139/mo):500 minutes included, 1 connected store.
• Pro ($209/mo):1000 minutes included, up to 3 connected stores.
• Scale ($454/mo):2500 minutes included, up to 3 connected stores.

Note: All plans include AI voice model costs. Overage rates vary by plan (ranging from $0.26 to $0.46 per minute).

Conclusion

THAT WAS AI transforms customer support by automating day-to-day conversations, allowing your team to focus on complex issues and VIP customers. It answers every call, recovers lost sales, and ensures every customer feels heard, all while integrating securely with your existing Shopify infrastructure.