Onbrix

Onbrix is a comprehensive customer relationship management (CRM) platform built for small businesses. It brings together CRM, marketing, and various integrations into one easy-to-use system. Onbrix is designed to fix common issues that small businesses face with other CRMs, such as needing too much manual data entry, users not wanting to use the system, having too many duplicate customer records, and difficulty learning how to use the software. It also aims to provide a better experience on mobile devices.

Benefits

Onbrix helps businesses save time by reducing manual data entry and automating tasks. Its unified inbox brings all customer communications, including emails, texts, WhatsApp messages, live chats, and calls, into one place. The platform offers smart lead scoring using artificial intelligence (AI) to help sales teams focus on the most promising leads. It provides tools for managing sales deals with visual pipelines, creating quotes, and sending invoices. Workflow automation helps streamline repetitive processes. Onbrix also ensures data quality by automatically removing duplicate records. For marketing, it allows businesses to manage campaigns on platforms like Google Ads, Meta Ads, and TikTok Ads. The system offers detailed analytics and dashboards to track performance and make informed decisions. It also includes features like e-signatures, document management, and payment processing.

Use Cases

Small businesses can use Onbrix for managing customer relationships, tracking sales leads and deals, and running marketing campaigns. It is suitable for various industries, with specific templates available for Real Estate, SaaS, Consulting, Healthcare, and E-Commerce. Businesses can use its communication hub to interact with customers via email, SMS, and phone calls. The platform's integrations allow it to connect with popular tools for payments, communication, accounting, and more, making it a central hub for business operations. It can also be used for customer service through its live chat widget and AI chatbot.

Pricing

Onbrix offers transparent pricing that includes a free tier for basic use. Paid plans include Starter, Professional, and Enterprise options. A notable aspect of their pricing is that they do not charge extra for using third-party APIs. Instead, users connect their own accounts for services like phone calls, AI features, and payment processing, paying only the standard rates directly to those service providers.

Vibes

Onbrix is designed with user adoption in mind, offering guided onboarding and smart features like AI-powered reminders to help users stay on track. It provides tools like keyboard shortcuts and a customer portal for easier interaction. The platform also offers features like sales gamification and customer satisfaction surveys to improve engagement and gather feedback.

Additional Information

Onbrix supports over 42 integrations with popular services such as Stripe, Twilio, Zoom, Xero, QuickBooks, and Zapier, ensuring secure data handling with AES-256 encrypted credentials and automatic syncing. It also provides tools for migrating data from other CRMs like HubSpot, Zoho, and Salesforce. The platform is accessible via a progressive web app (PWA) that supports mobile and offline use. It is available in 8 languages.