Omnibot

Omnibot is a flexible platform that offers many solutions, from AI-powered virtual assistants to historical toy robots. Let''s look at what Omnibot can do, how it can be used, and its history.

Key Features

• Conversational Interaction: It offers real-time interaction on-site and via telephone.
• Inbound and Outbound Calls: It makes automated calls to share information and provide guidance.
• Multi-channel Design: It supports web, app, chat, and phone interactions to reach a broader audience, even those without internet access.
• Scenario Management: It helps communities prepare for crises, prevents disease spread, and guides affected people.
• Voice & Conversational AI Orchestration: It allows government agencies and companies to develop and manage chat and voice bots efficiently.

Benefits

• 24/7 Availability: No waiting times, decreased rate of unanswered calls, and quickly handled concerns.
• Cost Efficiency: It reduces operating costs by automating repetitive tasks.
• Scalability: It has high volume calling capabilities for customer service, market research, and surveys.
• Data Privacy: It is fully GDPR compliant with high data privacy standards.

Use Cases

• Crisis Management: It supports refugees and people in crisis regions with accessible information and connects them with NGOs and public institutions.
• Healthcare: It provides real-time supervision for public services, answering FAQs, offering real-time statistics, self-diagnostic surveys, and automated vaccination appointments.
• Insurance: It allows insurance companies to interact with customers through digital media, automating queries, claims, and procedures.
• Customer Service: It is used by companies for customer support, outbound surveys, and retail safety.

Funding

Notable clients include Volkswagen, Deutsche Telekom, and Deutsche Bahn.

Reviews/Testimonials

The platform ensures full data protection and privacy, with options for cloud services, private hosted services, or on-premise licensed software solutions. All customer data and NLU models are owned by the enterprise, ensuring GDPR compliance.