NeoPal

NeoPal is a smart AI tool that helps business owners, marketers, and agency leaders improve how they talk to customers. It is great for people who want to make their NeoPal accounts smarter and more helpful. NeoPal works with all Shopify themes and appears as a small floating element on storefronts. It does not mess up the theme's layout. Users can easily move it around in the NeoPal admin if they need to. Setting up NeoPal is easy and does not require any coding. Just install the NeoPal app from the Shopify App Store, and it is ready to help customers right away. NeoPal can handle many customer conversations at the same time. It makes sure customers get quick and helpful responses. It works well with different communication platforms like Facebook Messenger, Telegram, WhatsApp, Instagram, and more. All customer messages from these platforms go into one inbox. This makes it easy to manage and talk to customers. NeoPal has a Free plan that is perfect for new or small stores. This plan includes all the features of the Pro plan but with limits. Users can have up to 10 conversations per month and up to 1,000 items in the knowledge data set. They can upgrade to a paid plan anytime through the Plans & Billing page. If users reach the conversation limit of their current plan, NeoPal lets them have more conversations for a small fee. This keeps the service running smoothly as the customer base grows. Users can cancel their subscription anytime. They keep using the current plan's features until the end of their billing cycle. People's shopping habits have changed a lot. Now, people spend more time online and have new expectations. For example, someone looking for a Scandinavian-style sofa does not need to look through many catalogs. They can just ask for a personalized and helpful result. This change shows that people expect more from their shopping experiences. Important changes include moving from browsing to guided discovery, from interaction to conversation, from promotion to personalization, from requesting to executing, and from isolated responses to system-level communication. According to Salesforce (2023), 73% of people expect businesses to understand their personal needs. 62% have stopped buying from a brand because the experience was not personal or relevant. People are not being more demanding. They just expect businesses to use technology to meet their needs. Businesses need to meet customers where they are going, not where they have been.