MooA AI Notary

MooA AI Notary is an advanced artificial intelligence tool developed by Mobilus Inc. in Tokyo. It is designed to help contact centers manage customer interactions more effectively while protecting their staff. The system uses generative AI to analyze calls and improve how information is stored and retrieved. This technology aims to make customer service work faster and safer for employees.

Benefits

The main advantage of MooA AI Notary is its ability to monitor calls in real time. It can detect signs of customer harassment, such as aggressive language or unreasonable demands, before they cause harm to operators. This feature helps reduce the stress and psychological burden on customer service agents. The tool also upgrades voice recognition to convert speech to text more quickly. This leads to faster responses and less time spent on manual tasks. Additionally, the system provides customizable memo templates that match specific service types. This helps agents finish their work after a call with less effort. MooA also improves how companies manage their knowledge base. It allows staff to search for answers in logs and FAQs instantly. An automated agent can even create new knowledge from past interactions, making it easier for managers to keep information updated.

Use Cases

This product is primarily used by organizations that run large customer service teams. It is especially useful for companies in Japan where labor laws now require strict measures against customer harassment starting in 2026. Businesses can use MooA to ensure their agents are safe while still delivering high-quality service. The tool helps supervisors watch call conditions without needing to listen to every single conversation. It is also helpful for companies that want to build a reliable database of customer answers. By using the knowledge search and agent features, firms can ensure their staff always has the latest information to solve customer problems quickly.

Pricing

Pricing details for MooA AI Notary are not available in the provided information.

Vibes

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Additional Information

Mobilus Inc. is based in Shinagawa, Tokyo. The company plans to roll out these new features in May 2026. Their goal is to bring MooA to more than 50 companies by the end of fiscal 2027. The development of this tool is driven by new Japanese government labor policies that mandate active steps to prevent customer harassment. Mobilus hopes to use this technology to improve both employee well-being and corporate revenue by making customer interactions better.