Lumimail

Lumimail is an AI-powered email automation service designed to help you draft, personalize, and send emails efficiently. It integrates with Google services like Gmail, Google Drive, and Google Sheets to create email content, manage templates, and send messages on your behalf. Lumimail is designed for adults and businesses, and it requires a valid Google account to sign in and operate. By using Lumimail, you agree to comply with Google’s applicable terms of service and policies when using Lumimail. You are responsible for maintaining the security of your Google account and any activities that occur under your Lumimail account. Lumimail provides a suite of tools and features to streamline email creation and delivery. Our services include AI-Powered Email Composition, Google Drive Template Management, Gmail Integration for Sending Emails, Email Tracking (Opens, Clicks, Replies), Email Scheduling, and Integration with Google Sheets (Bulk Emails & Personalization). When using Lumimail, you agree to use the service responsibly and legally. You are solely responsible for the content of the emails you create or send using Lumimail, as well as any data you import into the service (such as contact lists or template content). By using Lumimail, you agree that you will NOT engage in any of the following prohibited activities: Spamming or Unsolicited Email, Illegal or Harmful Content. Lumimail offers both free and paid subscription plans. By selecting a paid plan or making any purchase through Lumimail, you agree to pay the listed fees and charges and abide by the following billing terms: Free Plan, Paid Plans, Subscription Term and Renewal, Cancellation, Refunds, One-Time Purchases (Credits), Late Payments and Account Suspension, Taxes, Billing Issues. Your privacy is very important to us. Lumimail’s collection, use, and protection of your personal data and content are governed by our Privacy Policy (available on our website). We strongly encourage you to read the Privacy Policy, as it explains in detail what information we collect from you, how we use it, and your rights regarding your data. The following is a summary of key privacy and data practices in the context of these Terms: Personal Data Collection, Use of User Data, AI Processing, Protection of Data, Data Retention, Sharing of Data, User Responsibilities for Data, Cookies and Tracking. We take the security of your data very seriously. Lumimail is designed with modern security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no online service can guarantee perfect security, so we want to be transparent about how we safeguard your data and how long we keep it. Lumimail strives to provide a reliable and high-quality service, but we do not guarantee that the service will be available at all times or without interruptions. By using Lumimail, you acknowledge and accept the following service availability and limitation terms: No Guaranteed Uptime, Technical Requirements, API and Third-Party Limitations, Feature Modifications, Data Loss and Backups, No Warranty for Outcomes. Lumimail (including all content and software used in the service) is the property of our company and its licensors, and it is protected by intellectual property laws. This includes the Lumimail name, logo, and branding; the design and user interface of the website and extension; the compilation of content on our website; and the software code (front-end and back-end) that makes up the Lumimail application. All trademarks, logos, and service marks displayed in the service (whether registered or unregistered) are our property or that of their respective owners. You are not granted any right or license to use any of these trademarks or logos without our prior written permission. You agree not to remove, alter, or obscure any copyright, trademark, or other proprietary rights notices on the Lumimail site or extension. As a user, you retain all rights to the content that you create, import, or store when using Lumimail. “User Content” includes, for example, the text of emails you write, any images or attachments you include in emails, the templates or documents you save in your Google Drive via Lumimail, and any data from your Google Sheets or other sources that you use with the service. Lumimail does not claim ownership of your User Content. These Terms do not grant us any ownership over your content — you are free to use your content outside of Lumimail in any way you choose. If you terminate your use of Lumimail, you will still own your content (such as the files in your Google Drive or emails in your Gmail), though you may lose access to certain features on our platform that helped manage that content. In order to operate and provide the service, we require certain licenses from you to your User Content. When you use Lumimail, you grant Lumimail a worldwide, royalty-free, non-exclusive license to access, use, process, copy, distribute, perform, export, and display your content but only as reasonably necessary: (a) to provide and maintain the service (for example, to store your email draft temporarily on our servers, to format it for sending through Gmail, to save a template to your Google Drive when you request it, or to display an email preview back to you); (b) to prevent or address technical or security issues and resolve support requests (for example, if you reach out to support, with your permission we might need to view a stuck email in our queue to troubleshoot); and (c) to develop and improve the service (for example, we might look at anonymized usage patterns or use aggregated data to improve our AI models or UI; we will not use any of your identifiable personal content specifically for product development without permission). This license does not give us the right to share your content with third parties (except sub-processors as described in the Privacy Policy) or use it for any marketing or unrelated purposes. You can revoke our access to your content by disconnecting Lumimail from your Google account or by deleting specific content (though note, revoking access may limit our ability to provide the service). Content generated by Lumimail’s AI based on your prompts (e.g., an AI-written email draft) is a special case. To the extent permitted by law and the terms of the AI providers, Lumimail intends for you to have full rights to use and edit the AI-generated content as you see fit. We do not claim ownership of the outputs our AI provides to you. That content is derived from your inputs and the AI’s training, and we consider it your content once delivered. However, note that AI-generated content may not be subject to traditional copyright protection, or it might inadvertently incorporate or resemble copyrighted phrases from its training data. Lumimail makes no representations about the copyright or originality of AI outputs. You are responsible for reviewing AI-generated text to ensure it does not contain any proprietary or copyrighted material of others that could lead to infringement. If you plan to publish or widely use AI-generated content, use caution and consider running it through plagiarism detection if concerned. By using the AI feature, you agree that Lumimail and its AI providers have the right to the inputs and outputs as necessary to provide and improve the service (as mentioned in the Privacy section). Typically, AI providers will not use your specific inputs to train models that are made available to other users (especially if we’ve opted out of such use), but they may store the interactions for abuse monitoring or to improve their services internally. We will not use AI providers that we suspect have inadequate data protection, and we will update our Privacy Policy if we change AI providers or their usage of data in a way that materially affects your data. We welcome feedback, ideas, or suggestions about Lumimail (“Feedback”). If you provide Feedback to us, you acknowledge that it is given voluntarily and that we are free to use, disclose, or exploit it without any restriction or compensation to you. Any Feedback you provide is not considered confidential or proprietary to you. For example, if you suggest a new feature or improvement, we might implement it and even include it in materials without owing you anything. Providing Feedback grants us a perpetual, irrevocable license to use it for any purpose. Lumimail might display or utilize content (like icons, fonts, or libraries) that are the intellectual property of third parties. Your use of such content within Lumimail is governed by the licenses of those third parties. For instance, if Lumimail uses a third-party library or open-source component, that component may come with its own license — which we will comply with and which may allow you certain rights. Typically, you will not interact with third-party IP separately from our service, but if you do (say, linking your account to another service or using an integration), you should respect the IP rights of those services as well. Using Lumimail does not give you permission to use our trade name “Lumimail” or any Lumimail trademarks or logos in your own promotions, marketing, or product names without our prior written consent. For example, you may not create a browser extension called “Lumimail Plus” or imply a partnership with us without agreement. If you wish to mention that you use Lumimail (such as in a blog or review), you may use our name textually (nominal use) but not use our logo without permission. Except for the limited licenses expressly granted above, Lumimail and its licensors retain all right, title, and interest in and to the service and all intellectual property rights related to it. Nothing in these Terms constitutes a transfer or assignment of any IP rights from us to you. Likewise, you retain ownership of your content, and nothing in these Terms transfers ownership of your IP to us. If you suspect that Lumimail or a user of Lumimail is infringing on your intellectual property rights (for example, if someone is using Lumimail to send content that copies your copyrighted work without permission), please notify us via the contact information in Section 14. We will investigate and respond to copyright notices in accordance with the Digital Millennium Copyright Act (DMCA) and other applicable laws. Lumimail works in conjunction with several third-party services to deliver its functionality. By using Lumimail, you acknowledge that you are also subject to the terms and privacy policies of those third-party services, and that Lumimail is not directly responsible for their services. Key third-party services and integrations include: Google Services, Stripe Payments, AI Service Providers, Email Discovery and Verification Services, Tracking and Analytics Services, Browser Extension Platform. Lumimail does not guarantee or warrant the availability or performance of any third-party service. If a third-party service fails or has issues, that is outside Lumimail’s control. For example, if Gmail’s API returns an error or Stripe’s system goes down, our responsibility is limited to making a reasonable effort to notify you and to resume functionality once the third-party issue is resolved. You agree that Lumimail is not liable for damages or losses caused by the actions or downtime of third-party providers. Other than Google OAuth, Lumimail generally does not ask for or store your credentials for third-party services. If any integration ever requires such credentials (for example, a future feature that connects to a non-Google email provider), we will explicitly inform you and likely use OAuth flows or other secure methods. Never provide your third-party passwords to anyone on the Lumimail team; we will not ask for them. Our website or emails might include links to third-party websites for informational purposes (such as a blog post, documentation, or partner references). Clicking those links is at your discretion, and we are not responsible for the content or practices of external sites. To the fullest extent permitted by applicable law, Lumimail and all of its services and features are provided “as is” and “as available” without any warranties of any kind, either express or implied. Lumimail (and its owners, officers, employees, and affiliates) disclaims all warranties and representations of any kind, whether express, implied, or statutory, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not guarantee that the service will meet your specific requirements or expectations; that the service will be uninterrupted, timely, secure, or error-free; or that any results that may be obtained from the use of the service (including AI-generated content suggestions or email performance results) will be accurate or reliable. Lumimail does not warrant that email content will be delivered to recipients’ inboxes (emails may go to spam or be filtered by recipients’ email providers), nor do we warrant any particular open rate, response rate, or outcome from your email campaigns. Any suggestions or analytics provided by Lumimail are for informational purposes and should not be relied upon as professional advice. For example, Lumimail might suggest improvements to your email via AI, but we make no guarantee that following those suggestions will achieve any success or avoid any problems. Use your judgment and consider verifying important information independently. Lumimail specifically disclaims liability for the content generated by the AI feature. The AI works off patterns and data and may occasionally produce incorrect, nonsensical, or biased content. You should review and verify AI-generated emails before sending them out. We do not guarantee that AI-generated content is unique or free of plagiarism. By using the AI, you assume responsibility for how you use its outputs. Lumimail is not responsible for any consequences that arise from you sending an AI-generated email that contains mistakes or problematic content (such as if the AI accidentally includes an inappropriate sentence or wrong information and you send it without reviewing). To the maximum extent permitted by law, in no event will Lumimail, its parent company, affiliates, officers, employees, agents, partners, or licensors be liable for any indirect, incidental, special, consequential, or exemplary damages arising out of or in connection with your use of (or inability to use) Lumimail or its services. This includes, but is not limited to, damages for lost profits, lost revenue, lost goodwill, lost data, or other intangible losses, even if we have been advised of the possibility of such damages. In particular, Lumimail will not be liable for: Email-related issues, Service downtime or errors, Data loss or security breaches, Third-party conduct. Cap on Liability: To the extent that any liability is not legally excludable, the total cumulative liability of Lumimail and its affiliates to you or any other party arising out of these Terms or your use of the service will not exceed the amount you have actually paid to Lumimail in the twelve (12) months preceding the event giving rise to the liability (or, if you have not paid anything, then $50 USD or the minimum amount permitted by law, whichever is greater). For example, if you are on a paid plan costing $10 per month and something happens that is found to be our responsibility, our maximum liability to you would be $120 (12 × $10). This limitation applies collectively to all claims, actions, and causes of action of every kind and nature (whether in contract, tort, including negligence, strict liability or otherwise). Exceptions: Some jurisdictions do not allow the exclusion of certain warranties or the limitation/exclusion of liability for certain types of damages. In such jurisdictions, the disclaimers and limitations in these Terms will apply to the greatest extent permitted by law, but some limitations or disclaimers may not apply to you. Nothing in these Terms is intended to exclude or limit liability that cannot be excluded under law (for instance, we do not exclude liability for our own intentional misconduct, or for death or personal injury caused by our negligence, where the law does not allow it). You or Lumimail may terminate this agreement and your account at any time under the following terms: Your Right to Terminate, Lumimail’s Right to Terminate or Suspend, Effect of Termination. These Terms of Service and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which Lumimail is operated. In principle, we designate the laws of the State of [Insert State], United States (if Lumimail is a U.S.-based service) or the laws of [Your Country] if not in the U.S. (This will be specified once our company’s legal domicile is confirmed). This governing law applies without regard to its conflict of laws principles. (If you are a consumer in the European Union or another jurisdiction with laws giving you the right to bring disputes in your home country, this section does not limit those rights; we primarily specify governing law for consistency, but we do not seek to deprive you of any protections of your home jurisdiction’s mandatory laws.) By using Lumimail, you agree that the courts of the specified jurisdiction shall have jurisdiction to resolve any dispute or claim arising out of or in connection with these Terms or your use of the service, subject to the arbitration clause below if applicable. If you are a consumer in the EU or another jurisdiction with laws allowing you to bring disputes in your home country, this section does not override those rights. We genuinely hope to resolve any disagreement or dispute in a fair and amicable manner. Before taking formal legal action, please contact us (see Section 14 for contact information) and provide a brief written description of your dispute and your contact information. Most issues can be resolved quickly through our support or legal team, and we will strive to find a mutually satisfactory solution, whether it’s a clarification, a fix, or some form of compromise. Both you and Lumimail agree to attempt in good faith to negotiate any dispute for at least 30 days (unless that period is impractical due to urgency, like an impending legal deadline) before initiating any formal proceeding. To the extent allowed by law, you and Lumimail agree that any dispute, claim, or controversy arising out of or relating to these Terms or the use of the service that cannot be resolved informally shall be resolved by binding arbitration on an individual basis. This means that you and Lumimail are waiving the right to a trial by jury or to participate in a class action. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (if you are acting as an individual for personal use) or Commercial Arbitration Rules (if you are using Lumimail for business purposes), as modified by these Terms. The arbitration will be decided by a single neutral arbitrator. It will take place in a mutually agreed location; if we cannot agree, then unless otherwise required by law, the default location shall be [the county and state we specified for governing law] or another location convenient to both parties. If your claim is for a small amount (for example, under $10,000), you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, via a telephonic hearing, or by an in-person hearing. The arbitrator will issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. Judgment on the arbitration award may be entered in any court that has jurisdiction. Each party is responsible for their own attorneys’ fees, but if you cannot afford the arbitration costs (like filing fees), we will consider in good faith any request to cover some of those fees, especially if your claim is not frivolous. Also, certain arbitration services have fee waiver programs. (For example, AAA often limits how much a consumer has to pay.) We will not seek attorneys’ fees or costs from you in arbitration unless the arbitrator finds your claims or demands were frivolous or brought in bad faith. You have the right to opt out of this arbitration agreement. If you do not agree to arbitrate, you must send us a written opt-out notice within 30 days of your first acceptance of these Terms (which likely is the date you first used Lumimail or agreed to these Terms) to our contact address in Section 14. The notice must include your name, address, the email associated with your Lumimail account, and a clear statement that you wish to opt out of arbitration. If you opt out, the arbitration clause will not apply to you, but the rest of these Terms will remain in effect. Also, either party may bring claims in small claims court if the claims qualify, as an alternative to arbitration. And importantly, any disputes relating to intellectual property rights or any alleged unauthorized use of the service or content may be brought in court rather than arbitration. For instance, if you violate our IP or we violate yours, either of us might choose to go to court to seek an injunction or other relief. You and Lumimail agree that any arbitration (or court proceeding, if applicable) will be conducted only on an individual basis and not as a class, collective, or representative action. If for some reason this class action waiver is deemed unenforceable (for example, a legal finding that a class action waiver is not allowed for a particular claim), then the entirety of the arbitration agreement shall be null and void for that specific proceeding, and the dispute must be brought in court (not as a class action, if possible). In the event the arbitration agreement is found not to apply to you or to a particular claim (either because you opted out or because a court says it’s not enforceable), you agree that any judicial proceeding (other than small claims court actions) will be brought in the state or federal courts of the designated jurisdiction (e.g., the State and county specified above). Both you and Lumimail consent to venue and personal jurisdiction there, and we both waive any objection to inconvenient forum. If you are a consumer in the EU, you may have the right to bring an action in your country of residence under certain laws; this section doesn’t override that if applicable. To encourage timely resolution, you agree that any claim you might have against Lumimail must be brought within one year after the claim or cause of action arises, otherwise such claim is permanently barred. (For example, if an email scheduling failed in January 2025 and that caused you harm, you must file a claim by January 2026.) This one-year limitation may not apply in jurisdictions that prohibit it, but if allowed, it will apply. We recognize that our users come from around the world. Although we choose a specific governing law, we aim to comply with key consumer protection laws globally. If any provision in this Section 12 is found to violate a law for users in a certain jurisdiction, we will modify our approach for that jurisdiction to comply (for example, some countries do not allow arbitration agreements that preclude class actions for consumers, so this section would be adjusted for those users accordingly). Lumimail may update or modify these Terms of Service from time to time. As our service evolves, changes in features, laws, or business circumstances might require us to amend the Terms. When we make changes, we will do the following: Notification of Changes, Reviewing Updates, Acceptance of Changes, Negotiation of Terms, Emergency or Legally Required Changes, Continued Applicability, Related Policies. If you have any questions, concerns, or feedback about these Terms of Service or Lumimail’s services, or if you need to contact us for any reason (including to provide notices under these Terms, such as opting out of arbitration or reporting copyright concerns), you can reach us at: Email (Support): support@lumimail.io (for general inquiries or support), Email (Legal): legal@lumimail.io (for notices regarding these Terms or legal matters), Address: Lumimail Inc., 1234 Street Name, City, State, ZIP, Country. (Note: This is a placeholder address. The actual physical or mailing address for Lumimail will be provided here once available.) We will endeavor to respond to all legitimate inquiries in a timely manner. For urgent matters, please indicate the nature of urgency in your communication. If you are exercising any of your rights (such as requesting data deletion or opting out of a term as described), make sure to include sufficient information for us to identify your account and validate your request (for example, the email associated with your Lumimail account and a proof of identity if needed for sensitive requests). If you need to report a user’s misconduct or abuse of the service, or if you believe someone is violating these Terms (for instance, sending you unsolicited emails via Lumimail), please contact us at abuse@lumimail.io. Provide as much detail as possible, such as the email you received (with headers if available), and why you believe it’s coming through Lumimail. We take such reports seriously and will investigate and take appropriate action. For technical support, feature requests, or general questions about how to use Lumimail, contact us at the support email or visit our website’s help center. We may also offer in-app chat support or forums for quick help. These Terms are provided in English. If we provide translations in other languages, the English version will govern in the event of any conflict or ambiguity in interpretation. These Terms (along with the Privacy Policy and any other guidelines or policies incorporated by reference) constitute the entire agreement between you and Lumimail regarding the use of the service. They supersede any prior agreements or communications between you and us concerning the service. Any additional or different terms proposed by you (for example, in an email or purchase order) are expressly rejected unless agreed to in writing by an authorized representative of Lumimail. Our failure to enforce any provision of these Terms shall not be considered a waiver of that provision or of the right to enforce it. Any waiver of any provision of these Terms will be effective only if in writing and signed by Lumimail. Thank you for reading Lumimail’s Terms of Service. We appreciate your trust in our service and look forward to helping you create and send effective, personalized emails. By using Lumimail, you agree to these Terms, and we are committed to honoring our responsibilities to you as outlined above. If you have any questions or need clarification on any section of these Terms, please do not hesitate to reach out to us (see contact information above). Happy emailing with Lumimail! © 2025 Lumimail. All rights reserved.