Living Agents

LiveAgent is a customer support tool that uses artificial intelligence, or AI, to help businesses manage customer questions and requests. It combines live chat with smart AI agents that can work around the clock, every day of the year. These AI agents can handle many customer issues on their own, even complicated ones. They can also connect with more than 100 other business tools to do things like check customer records, track orders, schedule appointments, and process payments.

Benefits

LiveAgent's AI agents can understand what customers are asking and solve problems from start to finish. If an AI agent can't solve a problem, it can pass the conversation to a human agent without the customer having to repeat themselves. The system also helps human agents by suggesting replies or helping them write better answers. This can make customer support faster and more effective. Businesses can see lower support costs, higher conversion rates, and happier customers.

Use Cases

This tool is useful for any business that wants to improve its customer service. It can be used to answer frequently asked questions, help customers find information, book appointments, or track their orders. The AI can also help businesses find new customers by talking to website visitors. It works in over 40 languages, making it suitable for businesses with international customers.

Pricing

LiveAgent has different pricing plans for small, medium, and large businesses. All plans include live chat and AI features. There is a 30-day free trial. Special discounts are available for new customers. Businesses only pay for the AI services they use, so there are no fixed monthly charges for AI credits.