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Level AI

Level AI
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Level AI is an intelligent system designed to help contact center agents and quality assurance teams perform at their best. It's like having a powerful AI assistant right there with your agents, providing real-time guidance and support. Level AI goes beyond just monitoring conversations; it truly understands what's being said and offers personalized insights and assistance.

Highlights

  • Real-Time Conversation Monitoring and Assist: Level AI listens in on conversations and offers guidance and suggestions to agents in real-time, helping them stay on track and provide excellent customer service.
  • Real-Time Knowledge Support: Agents have access to the information they need, instantly, from across the entire company. Level AI makes sure they have the right answers at their fingertips.
  • AI-Powered Performance Analysis: Level AI provides insightful analytics and customized scorecards that help you understand agent performance and identify areas for improvement.

Key Features

  • Deep Conversation Understanding: Level AI goes beyond simple keyword detection, analyzing the nuances of conversations and offering tailored insights.
  • Enterprise Integrations: Seamlessly integrates with your existing technology systems, making it easy to implement and use.
  • Customizable Scorecards: Create custom scorecards that reflect your specific business needs and measure what matters most to you.
NOTE:

This content is either user submitted or generated using AI technology (including, but not limited to, Google Gemini API, Llama, Grok, and Mistral), based on automated research and analysis of public data sources from search engines like DuckDuckGo, Google Search, and SearXNG, and directly from the tool's own website and with minimal to no human editing/review. THEJO AI is not affiliated with or endorsed by the AI tools or services mentioned. This is provided for informational and reference purposes only, is not an endorsement or official advice, and may contain inaccuracies or biases. Please verify details with original sources.

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