Jochem

Jochem.ai is an AI-powered internal knowledge bot designed specifically for customer service teams. It acts as an intelligent assistant, offering instant answers to customer care-related questions, saving time for agents and reducing the need for team leads to intervene. This intelligent tool continuously learns and improves its performance by analyzing human answers and interactions, ensuring it becomes more accurate and helpful over time. Jochem.ai is fully GDPR compliant and integrates seamlessly with existing communication platforms like Slack or Teams, making it easy to access and manage knowledge within your organization.

Highlights

• Directly integrates with your preferred messaging tools, including Slack, Microsoft Teams, and Mattermost.
• Utilizes a self-improving knowledge base that learns from each interaction, constantly enhancing its ability to provide accurate answers.
• Works in tandem with your existing customer service tools, providing supplementary support and improving overall efficiency.

Key Features

• Provides instant answers to customer inquiries, reducing response times and improving customer satisfaction.
• Offers the ability to answer emails and chats with a single click, streamlining agent workflow and reducing the burden on second-line support.
• Can escalate unanswered questions to senior agents for resolution, automatically learning from these interactions to improve future performance.
• Offers insights into team performance, highlighting time saved and identifying frequent customer inquiries.
• Keeps your knowledge base up-to-date by automatically updating existing information and suggesting new or conflicting content.