JestBot: Retrieval-Grounded AI for Product-Specific Support

Overview

JestBot is a support solution designed to create bots that genuinely understand your product by grounding answers in your own documentation. Unlike generic chatbots, JestBot answers customer questions based strictly on the content you provide, escalating to a real human agent only when necessary. It offers a free plan with no credit card required and can be live on your site in under two minutes.

Benefits

JestBot ensures accuracy by building replies from specific chunks of your documentation that are retrieved for each question. This approach eliminates hallucinations and ensures answers are always up-to-date with your latest content.-Grounded, Not Guessed: Replies are constructed from retrieved chunks, visible with a similarity score in the Test Chat interface. This transparency allows users to debug bad answers rather than guessing.-Automatic Chunking: Whether you paste raw text, point to a URL, or upload files (PDF, DOCX, TXT, CSV, Markdown), JestBot automatically chunks the content to maintain context.

While most questions are resolved by the AI, JestBot seamlessly manages complex issues:-Instant Escalation: When a question exceeds the bot's capabilities, it hands off the conversation to a real agent instantly, preserving full context.-Business Hours Logic: Visitors see agent availability based on your set business hours. Outside these hours, the AI continues to chat and captures a follow-up email.-Team Management: Assign bots to specific agents or teams. Track status, resolved, missed, and reassigned counts per person.-CSAT Integration: After an agent resolves a chat, visitors receive a 1–5 star prompt with an optional comment, with results rolled up per agent and bot.

JestBot is built for speed and simplicity, requiring no vector database setup or prompt engineering.

Use Cases

JestBot is ideal for businesses looking to improve customer support without the complexity of traditional AI setups.

One Script Tag Integration

The entire integration is achieved by dropping a single embed snippet before the</body>tag on any page. There is no build step or framework dependency required.

<scriptsrc="https://your-api-domain/widget.js?key=pk_..."async></script>

Bring Your Own Model

JestBot allows you to start free with the default Ollama-backed model and switch to your own API keys for OpenAI, Anthropic, or Google Gemini whenever you need more power. Keys are encrypted at rest and never logged in plaintext.

Security & Privacy

• Encryption: API keys are encrypted before they touch the disk.
• Domain Allowlisting: Restrict which sites are allowed to load your widget to enhance security.
• Data Deletion: You can remove a single document or an entire bot, including its conversation history, at any time.

Comparison: Generic LLM vs. JestBot

Getting Started

1. Create a Bot: Name it and describe its purpose (takes under a minute).
2. Add Knowledge: Feed it text, URLs, or files. JestBot handles the embedding.
3. Embed & Go Live: Add the script tag, and the widget begins answering questions immediately.

Pricing

JestBot includes a free plan with no credit card required. Limits for bots, documents, and messages are enforced clearly at the point of use to prevent silent failures. Upgrade options are available as your needs grow.

Vibes

• Priya S., Founder, early-stage SaaS: "We replaced a wall of FAQ text with a bot that actually points people to the right paragraph. Setup was one afternoon."
• Marcus T., Developer Relations: "Being able to see the retrieved chunks in Test Chat is what sold me — I could actually debug a bad answer instead of guessing."
• Elena V., Support Lead: "Swapping in our own Anthropic key took thirty seconds and the answer quality jumped immediately."

Additional Information

JestBot allows you to start free with the default Ollama-backed model and switch to your own API keys for OpenAI, Anthropic, or Google Gemini whenever you need more power. Keys are encrypted at rest and never logged in plaintext.