Helpfruit

Helpfruit is a customer self-service platform built to give quick answers to customer questions through different communication methods. Its main goal is to reduce the number of support tickets and make customers happier by being the first place they can go for help. Helpfruit can answer about 80% of common customer questions on popular channels like social media (Instagram, Facebook, WhatsApp), web chat, and help pages on websites. This is different from older ways like email or phone calls that often take a long time to respond.

Benefits

Helpfruit helps businesses answer customer questions faster and more efficiently. It uses an AI chatbot to handle many inquiries, freeing up human support agents for more complex issues. By providing instant answers on channels customers already use, it boosts customer satisfaction. The platform also helps create helpful content quickly using AI, making it easier to build a comprehensive knowledge base. Its secure design and ISO27001 certification ensure customer data is protected.

Use Cases

Businesses can use Helpfruit to offer instant support on their website chat, social media direct messages (like Instagram, WhatsApp, and Facebook Messenger), and dedicated help pages. It's ideal for companies looking to improve their customer service response times, reduce the workload on their support teams, and provide a consistent self-service experience across multiple platforms. The AI tools can also help draft answers for frequently asked questions, making it easier to maintain an up-to-date knowledge base.

Pricing

Helpfruit offers a 30-day free trial for its services.

Vibes

Customers can try Helpfruit risk-free with its 30-day free trial, suggesting confidence in its ability to deliver AI-powered customer self-service.

Additional Information

Helpfruit is certified according to ISO27001 standards, highlighting its commitment to security and privacy in its operations. The platform is designed with enterprise privacy controls to ensure information is handled securely.