Ezel AI

Ezel AI is a powerful tool designed to enhance customer service operations by integrating seamlessly with existing tools and workflows. It offers a range of features including AI agents, copilots, triage, internal chat, and chat bubbles, all aimed at streamlining support processes and improving efficiency.

Benefits

Ezel AI provides several key benefits for customer service teams:

• AI Agent: Handles support tasks like human agents, learning from past tickets, documentation, and macros. It offers one-click integration, customizable tone and actions, and sandbox testing to measure performance.
• AI Copilot: Assists agents by providing draft replies, making it perfect for onboarding new team members. It also includes one-click integration and sandbox testing.
• AI Triage: Tags, routes, edits, and closes tickets, keeping the help desk organized. It is fully customizable and can automatically clean up helpdesk clutter.
• AI Internal Chat: Processes internal documentation and acts as an all-knowing teammate. It works with various apps, allows chatting from Slack or Microsoft Teams, and enables the creation of multiple bots for different teams.
• AI Chat Bubble: Embeds chat widgets on your website or app, providing exceptional customer experiences even when your team is not available. It offers one-click integration, full customization, and the ability to create an AI sales rep.

Use Cases

Ezel AI can be used in various scenarios to improve customer service operations:

• Frontline Support: The AI agent and copilot handle frontline support tasks, providing quick and accurate responses to customer inquiries.
• Help Desk Management: The AI triage feature keeps the help desk organized by tagging, routing, editing, and closing tickets.
• Internal Knowledge Management: The AI internal chat feature processes all internal documentation, making it easily accessible to team members.
• Customer Engagement: The AI chat bubble feature provides exceptional customer experiences by embedding chat widgets on your website or app.

Vibes

Ezel AI is trusted by more than 1,000 customer service teams of all sizes. Here are some testimonials from satisfied customers:

• Flemming Ottosen, Development Director, Simployer: "Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation."
• Eddie Stephens, Service Desk Lead, CartonCloud: "In a business where transactions need to be processed as quickly as possible, every second counts. With Ezel, we can find specific answers to questions extremely fast. We can onboard new employees very quickly and have seen up to 80% time savings."
• Alex Capurro, Chief Innovation Officer, Global Pay: "Ezel AI streamlines our workflow, boosts productivity, and ensures a higher level of service consistency."
• Alton Ong, Product Development, EntryLevel: "We tried using Intercom Fin but weren't able to customize it. We now have 3 Ezel AI agents in Intercom that triage and respond."
• Stephan Fischer, Head of Support and Project Department, Aurenz: "With Ezel AI, our customers can easily find large amounts of complex information on our portal, including sources."

Additional Information

Ezel AI is designed with security in mind, ensuring your data is protected. Key security features include:

• Data Privacy: Your data is never used for training. It is encrypted at rest and in transit, and only your bots can access it.
• Compliance: Ezel AI follows GDPR and CCPA programs and offers EU data residency so your data never leaves the region.
• Enterprise IT: Choose zero chat log retention, self-hosted setups, or custom controls to meet your internal security needs.

Ezel AI is suitable for teams of all sizes, handling anywhere from 50 to 5,000 tickets a month. It learns from your real replies, saved macros, help center articles, and documentation, mirroring your team's tone to provide helpful and on-brand answers. You can use Ezel AI to suggest replies for agents or let it fully respond to repetitive tickets on its own, giving you full control over what it handles and when it escalates.

Get started with Ezel AI now for free and experience the difference it can make in your customer service operations.