Exei-Agentic AI Platform for Customer Service & Engagement

Introduction

Exei is an AI Agent for Customer Service automation. It helps businesses build & deploy AI Agents across their multiple channels including web, mobile apps, WhatsApp, VoIP, Instagram, and more. By using Exei, businesses can train AI Agents on their knowledgebase, recommend products & services, handle customer enquiries, perform actions and deliver personalized interactions by accessing real-time data through their own APIs & Databases.

Key Capabilities

AI automations in your customer service workflows:

1. Lead Generation – Capture leads through interactive conversations
2. Appointment Scheduling (24/7 booking)
3. Service Ticket Creation from conversations for managing escalations
4. Custom AI led Actions driven by your APIs (e.g., order tracking, account updates & a lot more)
5. Humanized Multi-lingual Engagement – Deliver 24/7 customer support with natural, human-like conversations via chat or voice across 80+ languages.
6. Voice & Text conversations to suit your business needs and customer preferences.
7. Omnichannel Presence across channels – Engage customers across websites, WhatsApp, phone, social platforms, and in-app experiences with a unified AI agent.
8. Seamless Human Handover – Transition smoothly from AI to human agents for complex queries, ensuring uninterrupted service.
9. Actionable Intelligence & Analytics – Access dashboards for customer sentiment, intent, engagement patterns and many more actionable insights from conversations.

Features

1. Multilingual – Reach a global audience with support for 80+ languages.

1. Knowledge base from Diverse Sources – Configure Exei using website data, documents, live API data & instant manual training.

1. Voice Support – Enable natural voice-based interactions for a richer customer experience.

1. Brand Customization - Customize you Agent according to your businesses look and Feel

1. Review & Learn From Conversations - Review AI conversations, optimize them and also retrain Agents in cases of fallback or errors.

Test Your Agent before you make them live and optimize for continuous improvement.

Data Security & Privacy – Built-in compliance and strong security protocols safeguard sensitive information.