Cyara
Cyara is a pioneering provider of automated CX assurance solutions tailored for enterprises and government agencies. Established in 2006, Cyara's integrated platform empowers organizations to meticulously test, monitor, and optimize customer interactions across a variety of channels, including voice, digital, and chatbot. This platform supports the entire CX software development lifecycle, from initial design to production monitoring, aiming to deliver impeccable customer experiences while minimizing costs and risks.
The Cyara Platform leverages AI-led technology to enable comprehensive automated testing and real-time monitoring, simulating real-world customer interactions to identify and rectify potential issues before they affect customers. It supports a broad spectrum of communication channels such as IVR, voice, digital, chatbots, and video, integrating seamlessly with various CX technologies and platforms to offer thorough testing and monitoring.
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