Corebee

Corebee is an AI-powered platform that helps businesses automate their customer service. It acts like a smart assistant for your support team, handling customer questions and issues efficiently.

Benefits

Corebee makes customer support faster and more organized. It uses different levels of AI to answer questions. Simple questions are answered quickly by searching your company's information. More common questions are handled using smart patterns. For difficult problems, advanced AI is used, and if it can't solve the issue, it safely passes it to a human agent. This ensures customers get help quickly and accurately. The platform also keeps all customer conversations in one place, making it easy to manage and prioritize them. You can even set the AI to talk in a way that matches your brand's voice. Plus, Corebee provides reports on how well customer service is doing, showing things like how fast issues are resolved and how happy customers are.

Use Cases

Corebee can be used by anyone who needs to manage customer support. This includes freelancers, small businesses, medium-sized companies, and large enterprises. It helps organize customer chats from different places into a single inbox. The AI can answer questions based on your company's own information, making sure the answers are correct and showing where the information came from. It can be used on websites, and also through mobile apps on Android and Apple devices.

Pricing

Corebee offers a free trial so you can test it out. Their 'Founding Member Pricing' begins at $99 per month. This plan includes unlimited AI conversations, the full 3-tier AI system, a smart inbox for managing chats, a knowledge base that updates automatically, tools for looking at performance data, options to customize your brand's look, access to their API, and priority help.

Vibes

Corebee provides various ways to get help and learn how to use the platform. You can reach them through email, a help desk, or check their FAQs and forums. They also have a knowledge base, phone support, and 24/7 live chat options. Training is available through in-person sessions, online webinars, and helpful documents or videos.

Additional Information

Corebee takes security seriously. They use strong encryption methods like AES and TLS, control who can access what based on their role, and have achieved SOC Type II certification. They also ensure that each customer's data is kept separate. Corebee is designed to work with other popular tools like Slack, Zendesk, Shopify, and Intercom, making it easy to fit into your existing systems.