Concie

What is Concie?

Concie is an AI-powered assistant designed to enhance customer engagement and support for e-commerce websites. It acts as a chatbot that can handle customer inquiries, guide purchasing decisions, and boost sales conversion. Concie is trusted by over 5,000 sites and is known for its ability to provide 24/7 support, making it a valuable tool for online businesses.

Benefits

Concie offers several key benefits for e-commerce businesses:

• Resolution: Automates up to 70% of customer requests, reducing the workload on support teams.
• Conversion: Increases visitor conversion rates by up to 20%, helping businesses sell more products.
• Satisfaction: Boosts positive feedback by up to 200%, enhancing customer satisfaction and loyalty.
• ROI: Provides a return on investment of up to 300x, making it a cost-effective solution for businesses.

Use Cases

Concie can be used in various ways to improve customer interactions and sales:

• Engage Visitor Interest: Attracts visitors with a conversational chatbot that builds trust and excitement.
• Personalize Product Discovery: Tailors conversations to create genuine connections, helping customers find products they love.
• Guide Purchase Decisions: Presents offers in a way that inspires confident buying decisions.
• Boost Sales Conversion: Keeps customers on track throughout the purchasing process, increasing sales.
• Answer Customer Questions: Provides instant, helpful, and professional support 24/7.
• Resolve Support Inquiries: Handles support inquiries efficiently, fostering customer loyalty and advocacy.

Vibes

Customers and businesses have shared positive experiences with Concie:

• Makeup Store Owner: "Our AI Shopping Advisor helps customers find the perfect foundation shade instantly! Sales increased by 35% because shoppers feel more confident in their choices."
• Skincare Brand Founder: "Customer inquiries about products used to overwhelm our team. Now, 80% of common skincare questions are answered automatically, freeing up time for our specialists!"
• Fashion Retailer: "Shoppers love our AI Concierge styling suggestions! It’s like having a personal stylist 24/7. Cart abandonment rates have dropped by 30%."
• Tech E-commerce Manager: "Customers used to hesitate before purchasing expensive gadgets. Our AI chatbot now answers product compatibility questions in real-time, increasing conversion rates by 40%."

Additional Information

Concie is built with a focus on trust and security, ensuring that customer data is protected. It is SOC 2 Type 2 compliant, GDPR compliant, and aligns with HIPAA requirements. The platform is easy to install and can be customized to fit the brand’s unique needs. Concie integrates seamlessly with various platforms, including Shopify and other e-commerce solutions.