BOTBAT

Botbat is a platform that uses artificial intelligence to help businesses improve how they connect with customers. It brings all your communication channels together in one place, making it easier to manage conversations and automate tasks. This helps businesses turn customer interactions into opportunities for growth.

Benefits

Botbat makes customer service smarter and more efficient with its AI capabilities. It allows businesses to create interactive workflows that guide customers automatically, reducing the need for human help. The platform provides instant and accurate answers through AI powered chatbots that learn from interactions, offering personalized experiences around the clock. This leads to happier and more loyal customers. It also helps businesses run targeted marketing campaigns using customer data, increasing sales. By centralizing customer information and conversations, teams can respond faster and more effectively.

Use Cases

Businesses can use Botbat to connect all their digital communication channels, including websites, WhatsApp, Messenger, Telegram, Instagram, SMS, and email, into a single system. The Workflow Builder can be used to create automated processes for guiding customers from their first contact to resolving issues. The Custom Chatbot Builder uses AI to provide quick answers and personalized support 24/7. The Agent Portal helps manage when human agents need to step in for complex issues. The Integrated Marketing Campaign Tool allows businesses to send out promotional messages to specific customer groups. The Customer Data Platform helps manage all customer interactions in one place for better follow-up.

Vibes

Customers have reported significant improvements in how efficiently their operations run and how well their customer service works across different channels. They have seen response times drop by 70% and have experienced better customer satisfaction.

Additional Information

Botbat supports over 7 communication channels, including SMS, WhatsApp, Instagram, Messenger, Telegram, and Email. It offers 99.9% uptime and 24/7 AI automation with response times under 2 seconds. Botbat is a CPaaS powered platform that connects with systems like CRM, CDP, Ecommerce, and ERP to automate conversations, workflows, chatbots, live agents, and marketing campaigns.