Bigsib

Bigsib is an AI-powered concierge designed to revolutionize guest communication in the hospitality industry. It uses a sophisticated chatbot that understands and responds to even complex guest inquiries, mimicking human conversation. This AI concierge aims to handle the majority of guest requests automatically, offering personalized and conversational responses that enhance the guest experience while significantly reducing the workload on your support team.

Highlights:

• Automated Guest Support: Bigsib handles a wide range of guest inquiries automatically, freeing up your staff to focus on more complex tasks.
• Personalized Responses: The chatbot offers personalized and conversational responses, creating a more engaging and positive experience for guests.
• Seamless Redirection: For inquiries that require human intervention, Bigsib seamlessly redirects the guest to your support team, ensuring a smooth and satisfying experience.
• Manual Approval Feature: You have the control to review and approve or modify any responses generated by the AI before they are sent to guests, ensuring brand consistency and accuracy.
• Customizable Knowledge Base: Bigsib can be tailored to each property, learning about unique amenities, check-in procedures, and other relevant information.
• Flexible Response Control: You can choose when Bigsib responds to guest inquiries, ensuring that your team is never overwhelmed during busy periods or off-hours.
• Enhanced Customer Satisfaction: By providing a readily available and personalized support system, Bigsib helps to improve guest satisfaction and loyalty.

Key Features:

• Conversational AI Chatbot: Understands and responds to complex guest requests in a natural and conversational way.
• Automated Response Generation: Handles a wide range of guest inquiries automatically, reducing the workload on your support team.
• Seamless Integration with Existing Support Systems: Can seamlessly redirect guests to your support team when needed.
• Customizable Knowledge Base: Learns about each property and its unique features, offering personalized responses.