monday.com Launches Harmony, Boosting Sales Teams' Call Handling

Key Takeaways

• <ul><li>monday.com launched Harmony, a voice AI sales platform with 200ms response times and up to 70% contact rates</li><li>Bright Car Finance reported a 9% increase in deals closed using Harmony</li><li>Altman proposed three AI safety scenarios discussed with Google, Microsoft and Facebook</li><li>Airia won two 2026 Top InfoSec Innovator Awards for AI security and governance</li><li>Only 32% of organizations have agentic AI in production according to IBM Confluent and Graphiant experts</li><li>Companies adopting AI across all workflows see 20% productivity gains and 15% cost reductions</li><li>Meta paused Muse sharing feature after sensitive data was found publicly exposed</li><li>ChartHop's AI usage surged 757% year-over-year with new enterprise integrations</li><li>Axxess will demo agentic AI tools saving 30+ minutes on documentation per visit</li><li>New OACR method improves knowledge graph question answering while using fewer LLM calls</li></ul>

monday.com launches Harmony voice AI sales platform

monday.com launched Harmony, a voice AI platform built to help sales teams follow up with leads and manage customer calls. The platform uses specialized small AI models that respond in about 200 milliseconds. It can handle tasks like qualifying leads, handling objections and transferring calls to live agents. Harmony was developed from technology acquired from OneAI and is now available for businesses to try.

Harmony voice AI platform launches to boost sales revenue

Harmony, a voice AI agent platform built by monday.com, launched to help enterprise sales teams convert customer calls into revenue. The platform uses specialized small language models that respond in about 200 milliseconds and achieve contact rates of up to 70 percent. Sales teams can use Harmony to qualify leads while focusing on closing deals. A free trial is available for businesses looking to get started.

monday.com launches Harmony voice AI for Australian sales

monday.com launched its Harmony voice AI platform in Australia for sales teams that use phone calls to qualify leads. The platform handles prospecting, qualification, objection handling and warm transfers to human agents. It integrates with HubSpot, Salesforce, Zoho and Pipedrive and runs on Twilio infrastructure. Bright Car Finance reported a 9 percent increase in deals closed after using Harmony. The platform is available to mid-market and enterprise customers in Australia, the United States, the United Kingdom and Singapore.

Airia wins two 2026 Top InfoSec Innovator Awards

Airia, an enterprise AI security and governance platform, won two awards from Cyber Defense Magazine's 2026 Top InfoSec Innovator Awards. The company was recognized for Best Solution AI Security and Governance and Visionary Agentic AI Platform. The awards were announced at CyberDefenseCon 2026 in Orlando, Florida. Airia's platform helps organizations discover AI assets, assess risk and enforce security policies at runtime.

Airia wins two 2026 Top InfoSec Innovator Awards

Airia received dual recognition at the 2026 Top InfoSec Innovator Awards from Cyber Defense Magazine. The company won for Best Solution AI Security and Governance and Visionary Agentic AI Platform. CEO Kevin Kiley said the awards reflect the company's work to help organizations control their AI environments. Airia's platform supports secure deployment and scaling of AI and autonomous agents across enterprises.

Altman outlines three AI endgame scenarios including GPU control

OpenAI CEO Sam Altman shared three proposals for safely developing AI with employees. One option lets humans shut down AI if it becomes too powerful. Another allows human intervention if AI becomes a threat. The third would let a single firm control AI and melt everyone else's GPUs. The proposals were discussed at a Future of Life Institute meeting attended by Google, Microsoft, and Facebook.

New method improves knowledge graph question answering accuracy

Researchers developed Outcome-Anchored Credit Reallocation (OACR) to improve agentic knowledge graph question answering. The method uses a training-only KG-state outcome model to estimate reward changes between search states. It converts these into operation credit for token-level weights. OACR achieved stronger performance across three benchmarks while using fewer LLM calls and tokens than existing KGQA methods.

Study reveals fragility in AI models for chemical reasoning

Researchers created a model called Resonance that distills reasoning traces from open-weight teachers for forward reaction prediction. The model learned from its own verified outputs, turning a small base model with near-zero accuracy into a capable reaction predictor. However, the study found that accuracy does not equal robust reasoning, as the model readily abandons correct answers under pushback.

Companies see big gains when AI is used across all workflows

A recent study found that companies adopting AI across their entire workflow see a 20% increase in productivity and a 15% reduction in costs. However, 60% of companies still use AI in limited capacities like data analysis or customer service. To get the most from AI, companies need to automate routine tasks, augment human capabilities, and build a culture of experimentation.

Axxess to demo agentic AI tools at home care expo

Axxess will showcase its new AI agents at the National Alliance for Care at Home's Annual Meeting and Expo in Washington D.C. The Ambient Listening Agent saves over 30 minutes on documentation per visit. The RCM Agent cuts routine claims processing time by 50%. The Intake and CRM Agent reduces manual rework and can shave 20 minutes off initial visit preparation time.

AI ROI needs trusted real-time data foundation

AI investments are growing fast, but many companies lack the data needed to see real returns. Only 32% of organizations have agentic AI in production according to experts from IBM Confluent and Graphiant. Trusted governed real-time data through data streaming can help scale AI successfully. A fireside chat explored how to close the gap between AI investment and measurable outcomes.

Meta pauses Muse sharing feature over security concerns

Meta paused a Muse feature that lets users share AI conversations through links after researchers found sensitive data exposed. Security firm Claroc discovered Muse chats containing a marketing company's revenue workplace calendars and loan applications publicly available on the web. The share links were easy to find because they used the conversation title and a random ID. Meta spokesperson Tracy Clayton confirmed the sharing functionality is paused while the company reviews the findings.

ChartHop expands AI-driven organizational intelligence platform

ChartHop launched new features that connect HR sales support and financial data into one unified model for real-time insights. The platform now integrates with Salesforce Zendesk and Google Sheets while offering finance-facing planning tools and company-wide headcount visibility. AI usage on the platform surged 757% year-over-year with governed AI agents providing secure auditable assistance for faster data-driven decisions.

Sources

• Introducing Harmony: The New Voice AI Sales Platform from monday.com
• Voice AI Platform Harmony Launches to Convert Customer Conversations into Revenue
• monday.com launches Harmony voice AI for Australian sales
• Airia Wins Two 2026 Top InfoSec Innovator Awards for AI Security, Governance and Agentic AI
• Airia Wins Two 2026 Top InfoSec Innovator Awards for AI Security, Governance and Agentic AI
• Altman Describes Three Endgames for AI, Including One Where a Single Firm ‘Melts Everyone Else’s GPUs’
• Outcome-Anchored Credit Reallocation for Agentic Knowledge Graph Question Answering
• Distillation, Self-Training, and the Fragility of Learned Chemical Reasoning
• After significant AI investment, have companies changed their work habits to make the most of it?
• Axxess to Showcase Agentic AI Innovations at National Alliance for Care at Home Annual Meeting and Expo
• The missing ingredient for AI ROI: trusted, real-time dataUnlocking AI ROI Through Data Insights
• Meta pauses Muse sharing after researchers find AI chats on the web
• ChartHop expands AI-driven organizational intelligence, linking HR, sales, finance data for real-time business insights.